Organizations act, but what determines how and when they will act? There is precedent for believing that the organization is but an extension of one or a few people, but this is a deceptively simplified approach, and in reality makes any generalization in organizational theory enormously difficult. [...]

Handbook for Developing Emotional and Social Intelligence is an authoritative collection of practical content-best practices, case studies, and tools-that showcases the application and development of emotional and social intelligence in the workplace. The authors are some of the best-known experts i[...]